Kallback Story

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Kallback: The Birth of an Industry

In October 1992, Joel Eisenberg checked out of a London hotel, frustrated that his telephone charges exceeded the room bill - and the room charge was already quite high. Mr. Eisenberg, however, was the wrong man to aggravate. Ever since, he's been wreaking havoc with hotels, local PTT's, and telecommunication monopolies around the world. He created Kallback.

Kallback is based on the simple proposition that has long been known to itinerant Americans: it is cheaper to call from the United States than from anywhere else. To take advantage of this, savvy Americans traveling overseas would place a collect call to their family in the U.S. who would decline the call. This would be a prompt for the family to return the call - thereby taking advantage of low U.S. rates. Kallback has simply automated and economized this process.

Kallback provides you with a personal trigger number in the United States: simply dial the number, let it ring once, and hang up. The Kallback computer system recognizes the number and immediately calls you back, providing you with a U.S. phone line - and rates that are lower than even U.S. companies charge.

Since Kallback was conceived under the aegis of Telcom Design (a Seattle Washington telecommunications firm that was founded in 1981), the company has grown to serve over 90,000 customers in more than 220 countries. Kallback has expanded its telephone services to include more than just low-cost international telephone lines, providing a sophisticated array of corporate services such as itemized billing, computer and fax services, and domestic U.S. long-distance service.

Attracting customers by offering the lowest international telephone rates available anywhere, Kallback sustains its customer base by providing unparalleled 24-hour customer support. Kallback offers clients customized telephone services, with options that include multi-user accounts, PBX adaptations, voice recognition technology, voice mail features, encrypted transmissions, and a host of other specialized features.

"We are simply providing the rest of the world with a level of telephone service that Americans have known for years," says Mr. Eisenberg, Kallback Chairman and Founder. "Customers outside the United States can get services from Kallback that their local phone companies don't - and may never - provide."

Heralded by the international media for unsurpassed clarity, reliability, and 24-hour customer service, Kallback continues to attract media attention around the world, receiving praise from media as diverse as RTHK in Hong Kong, CBS News, KTLA-TV in Los Angeles, National Public Radio, The New York Times, The International Herald Tribune in Paris, The Financial Times and The Economist in London, The Wall Street Journal, USA Today, and US News & World Report. A few examples: "Kallback lets callers save as much as 90% on typical rates and avoid huge surcharges many hotels add to long-distance calls billed to rooms." - US News & World Report

"Callers get dependable, high quality digital service at a rate typically less than half the cost of 'home direct' methods." - International Herald Tribune Kallback is the original call re-origination company, and the only one with registered service marks for the names "Kallback" and "Callback." Kallback has since spawned an international industry of more than a hundred companies vying to match Kallback's low international telephone rates and highly responsive 24-hour customer service. It is estimated that the entire call re-origination industry could surpass $1 billion in 1996.