Kallback User's Guide

FAQs | Customer Login | Country and IDD codes

Introduction

Kallback is the original international call re-origination service. An established international fiber-optic network, volume discounts from AT&T and other major international carriers, and strategically-placed digital switches worldwide allow us to offer high-quality international long-distance telephone and data-transmission services at rates that are normally available only to the largest multi-national corporations.

Using Kallback is easy. You are given a personal trigger number that is used to initiate a call. Simply dial the number, let it ring once, and hang up - you are not charged for the incomplete call. The Kallback computer promptly returns your call, usually within twenty seconds, providing a U.S. telephone line with which you can place as many calls as you wish at low international rates.

User's Guide Topics and Links

Telephoning Changing Location Changing Recorded Name Faxing

Modeming Speed Dial Special Features Help Commands

Kallback® and Callback® are registered service marks of International Telcom Ltd.

Telephoning

The following steps describe how to place phone calls using your standard Kallback Express account. (Personalized /Traveler Accts: Press # after receiving the callback and proceed to step 2 below.)

Dial your trigger number. Hang up immediately after the first ring. Wait a moment for the computer to call you back (usually 10 - 60 seconds).
Enter the number you wish to dial now."
Dial the country code, area code and the number you wish to call, followed by *.
"Your call is being processed."
Note: Do not dial your country's international access code when entering the destination number.
At the end of your call, you may either press ## to make another call using Kallback or press ** to disconnect from Kallback and ensure that your billing session is terminated properly.
"Goodbye"

The notations **, ##, and 00 indicate buttons on your telephone to be pressed twice.
All Kallback services require the use of a true touch tone telephone, or hand-held dialer which simulates the tones for rotary phone users. These are available at most electronics stores, or can be obtained through Kallback at a minimal charge. Voice Recognition service is available where touch tone service is void.
If you make a dialing mistake, press #*. The computer will say "Canceled" and return you to the prompt "Enter the number you wish to dial now".
It is necessary to dial the country code no matter where you are calling to or from. Check the list of country codes at the back of this booklet.
When you call your trigger number, the computer will call back to the number of your most recent location. To check that location, see page 6 of this guide or call Customer Care.
Reach Customer Care at any time during your Kallback session by dialing 00; or call directly by dialing 1-206-286-5252.
Kallback provides automatic access to international phone lines. Do not dial international access codes during a Kallback session.

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Changing Location

Change your location number at any time by calling Customer Care at 1-206-286-5252 or change it automatically by following these simple instructions.

Dial your trigger number. Press # after first ring. (If the computer does not answer, wait four rings and it will answer automatically.)
"Please enter your security code."
Dial your 4-digit security code.
"Enter the location number where you want to be called back now."
Enter the country code, area code, and telephone number of your location, followed by *.
Computer asks for your room or extension number.
Enter your room or extension number followed by * or press * if to skip this step.
Computer repeats your new location number.
If the number is correct, press 1; if incorrect, press 2 to repeat the process.
Computer asks if you would like to be called back immediately.
Press 1 to be called back immediately; press * to end your Kallback session.

Personalized/Traveler Accounts: Changing your location number may incur a charge from your local phone company.
Call Customer Care to change your location number. There is a $1 fee for each location change.

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Changing Recorded Name

If we have inadvertently mispronounced your name, or if you wish the computer to ask for you in a different way, you may change the computer recording by following these steps. This is sometimes useful when calling from hotels. Dial your trigger number. Press # after first ring. (If the computer does not answer, wait four rings and it will answer automatically.)

Please enter your security code.
Dial your 4-digit security code.
Enter the location number where you want to be called back now.
Press #.
Computer plays current recording of your name.
Press 1 to replay the recording.
Press 2 to re-record your name.
Press 3 to save and continue.
Send a fax using your regular

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Faxing

Kallback account by following these simple steps. Accounts used only for faxing receive a dial tone.

Set your fax machine to answer after three rings or set to manual.
Dial the trigger number set to call back to your fax machine line.
(Kallback dials your fax machine.)
Pick up the fax machine receiver.
Enter the number you wish to dial now" or dial tone.
Dial the destination fax number: country code, area code, and telephone number followed by *.
"Your call is being processed."
When the receiving fax machine answers, press the "Start" button and hang up the receiver.
Note: If you want to send a fax to more than one location, do not hang up the hand receiver. After the first fax has been sent, press ## and enter the next destination fax number.

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Modeming

To use Kallback with a modem, you should have a separate sub-account for your computer that is set to busy trigger and dial tone. This can be arranged through Customer Care. The following procedures will work in the majority of cases, although each software package has its own quirks. (For use with fax modems, follow the instructions for using Kallback with fax machines.)

Make sure that your computeris hooked up to a telephone line with a modem. Set modem to NO ANSWER.
Dial your Kallback triggernumber that is set to call the modem phone; hang up after the first ring.
When the modem phone rings, answer the telephone manually and leave the handset off the hook.
Manually dial the telephone number from the computer.
Connect following the specific procedures for your communications software.

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Speed Dial

Kallback allows you to create up to 115 Speed Dial numbers so that long overseas telephone numbers can be dialed by pressing only two to four digits. Call Customer Care to request a Speed Dial programming form (limited Speed Dial numbers may be programmed during call).

Using Speed Dial

Dial your trigger number. Hang up immediately after the first ring. Wait a moment for the computer to call you back (usually 10 - 60 seconds).
"I have a call for..."
When you answer the return call, press 0, then the speed dial location. (Thus, speed dial location 3 can be dialed by pressing 03. Speed dial location 87 can be accessed by pressing 087.)
Speed Dial numbers are programmed separately for each sub-account or trigger number. However, we can program multiple trigger numbers with the same Speed Dial numbers. Contact Customer Care to inquire about this capability.
Note: Voice Recognition customers can also use speed dial numbers.

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Special Features

Traveler Account

If you travel or change calling locations frequently, establish a Traveler Account. This service enables you to change location numbers using a touchtone telephone and program voice prompts directly to facilitate call routing through hotel and corporate switchboards.

Hot Line Service

Kallback offers Hot Line Service for the numbers that you call most frequently or those to which you wish to provide reciprocal service. Hot Line Service is a separate sub-account and trigger number that automatically dials back to your phone and your destination party simultaneously. Perfect for establishing a virtual private line for satellite offices or for families with children studying abroad.

KallNet® Network Solution

KallNET provides transparent access to the worldwide Kallback network and is available to high-volume international telephone users. KallNET utilizes the latest routing technology in conjunction with your existing communications system to dramatically reduce the cost of international

Email Trigger Call

Send an email to trigger@kallback.com with your trigger number in the subject line. Once the email is received by the Kallback computer, you will receive a call back to your location.

Operator Assisted Call

If you would like assistance in placing a call, simply dial 00 and ask for an Operator Assisted Call.

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Help

Confirm that Kallback has the correct number for your current location. If in doubt, call the Customer Care Department. Or dial your trigger number, let it ring until the computer answers, enter your security code, and press **.
If you hear a busy signal when you call your trigger number, this indicates that all available circuits are busy. Wait a few minutes and try again.
If you do not get a return call within one minute after dialing your trigger number, there are several possible reasons:
1. All circuits to your country are busy, in which case the Kallback computer will continue trying to make the connection three times.
2. You are behind a hotel or company switchboard and your return call has been put on hold for longer than two minutes.
3. Your location number is programmed incorrectly into the computer or is programmed to ring at another location.

If you are calling from a country that is difficult to reach from the United States, please stay off the phone for at least 30 minutes while we try to call you back. (We will make 3 attempts.)
A Customer Care representative will research any difficulty and take corrective action. Customer Care may be reached by dialing 1-206-286-5252. During a Kallback session, simply dial 00.
If your account has reached its limit or a hold has been placed on your account, call Customer Care.

Dialing

If you encounter difficulties, try dialing slower, as some satellites and switchboards may garble touchtones. If you continue to have problems dialing, wait until the computer prompt ends, then dial your destination.

Misdialing

Press #*. The computer will say "Canceled" and return you to the previous step.

Prompts

You never have to listen to the entire prompt before beginning the next step. When you hear the prompt, "I have a call for..." you may press the # key. When the computer starts to say, "Enter the number you wish to dial," you may begin dialing immediately.

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Commands List

Command Description 00 Contact Customer Care #* Cancel - use if you make a mistake ## To place another call ** To disconnect - ensures that billing session terminates properly